Security questionnaire answers › AI
Do you use customer data to train AI models? How to answer it in a security questionnaire
Why buyers ask this
Customers worry that their confidential data could end up in a model that benefits competitors.
What a strong answer includes
- Give a clear yes or no about training on customer data, for you and for each model provider.
- Say whether customers can opt in or out.
- Reference the contract terms with your model providers.
Sample answer to adapt
Replace the bracketed parts with your own facts. Only state what is true for your environment.
No. Customer data is not used to train or fine-tune AI models, ours or our providers'. Our AI providers process data under agreements that prohibit training on it and limit retention to [X days]. [Customers can disable AI features at any time.]
Evidence to attach
- AI use policy
- Model provider terms or DPA
- Subprocessor list
Common mistakes
- Not checking your provider's actual data-use and retention terms.
- Forgetting failover providers.
Answer questionnaires from your own documents
Korrali Trust drafts answers from your policies and evidence so every response traces back to its source, and a person reviews it before it goes out.